Client Servicing Unit
This function involves addressing the needs of external as well as internal stakeholders; there is an in-house support team dedicated to queries and enquiries. The Client Servicing unit assists the public with “tender procedures” and “expression of interest” applications in line with legislation.
Our external unit focuses on communicating and engaging with external stakeholders such as; regional directors, ward councillors and communities where land related developments/sales affect them. The importance of Stakeholder Management at JPC is to support the organization in achieving its objectives by interpreting and influencing both the external and internal environments and by creating strategic action plans that induce positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives. The key aim of the Client Servicing Unit is to support JPC in achieving its business mandate which culminates from the strategic objectives of the CoJ’s Economic Strategy, Growth and Development Strategy and the 5 Mayoral priorities.